Returns
RETURNS AND EXCHANGES
In the rare case you're not obsessed with your order, you may return it for a full refund or exchange it for the same/different product within 14 days from receipt.
Whether you're looking to return your product for a full refund / exchange it, the shipping costs are supported by you.
- A restocking fee of 9.99EUR per item will be applicable to all returns. This fee will be deducted from the total refund amount.
We accept returns on all merchandise. Item(s) must be in original condition with no signs of wear or damage (including deodorant marks, makeup stains, tanning products, etc.).
In a rare case, should you receive a damaged item, you MUST notify customer service within 24 hours of receiving the order or you will NOT qualify for a refund.
Should you like to change or cancel your order, please contact customer service within one hour of placing your order. As orders are processed quickly, changes/cancellations can not be guaranteed.
Notes:
- Delivery fees are not eligible for refunds.
- FINAL SALE items are not eligible for return.
- Late returns shipped beyond 14 days from receipt will not be collected and will return back to you.
RETURN / EXCHANGE INSTRUCTIONS
a. Contact our customer support team at info@dressbyvicky.com to notify them about your intent to return the item(s).
b. Carefully package the item(s) in its original packaging to ensure safe transit.
c. Print the return form provided by our CS Assistants, complete it and place it inside the return package. Make sure to send a picture (or scan it) via email to us as well.
* Packages without the return form inside won't be processed.
d. Arrange and pay for the return shipping to our designated return address. *MAKE SURE TO SEND DDP (DELIVERY DUTIES PAID)*. We recommend using a shipping method that provides tracking and insurance.
e. Once we receive the returned item(s) and verify their condition, we will process the refund as per our refund policy.
b. Carefully package the item(s) in its original packaging to ensure safe transit.
c. Print the return form provided by our CS Assistants, complete it and place it inside the return package. Make sure to send a picture (or scan it) via email to us as well.
* Packages without the return form inside won't be processed.
d. Arrange and pay for the return shipping to our designated return address. *MAKE SURE TO SEND DDP (DELIVERY DUTIES PAID)*. We recommend using a shipping method that provides tracking and insurance.
e. Once we receive the returned item(s) and verify their condition, we will process the refund as per our refund policy.
f. Upon successful receipt and inspection of the returned item(s), we will issue a refund within 2-3 days. Please note that the refund amount will exclude the original shipping charges and any applicable restocking fees.